FAQ (Frequently Asked Questions)

Store Name: CODEOK LTD

1. What products do you sell?

We specialize in high-quality outdoor grills designed for home and garden use.

2. Do you offer free shipping?

• Yes, UK customers enjoy free shipping.

• For international orders, there is a flat shipping fee of £10.

3. How long does delivery take?

• UK Orders: 3–5 business days.

• International Orders: 7–14 business days, depending on customs.

4. How do I return a product?

We offer 30-day free returns. Simply contact us at info@codeokltd.shop or call us at +44 1325 486723 to start the return process.

5. How long does it take to get a refund?

Refunds are processed within 5–7 business days after we receive and inspect your returned item.

6. Do you ship worldwide?

Yes, we ship internationally with a flat rate of £10.

7. What if my item arrives damaged?

Please contact us within 7 days of receiving your order. We will arrange a replacement or full refund at no extra cost.